Frequently Asked Questions
When do you charge my credit card?
When do you charge my credit card?
We'll charge your card on the day of service, after our sparkling clean finish!
What fees could I incur by canceling or rescheduling?
What fees could I incur by canceling or rescheduling?
Don't worry, we only charge fees when absolutely necessary! If you need to cancel or reschedule within 24 hours, we might charge a small $30 fee.
How do you determine my cleaning price?
How do you determine my cleaning price?
We tailor our prices to your home's unique needs! It's based on the size of your home, number of pets, frequency, service level, and any add-on services you choose.
Is tipping expected?
Is tipping expected?
Tipping is totally optional, but our cleaning teams love the appreciation!
How do I stop my recurring service?
How do I stop my recurring service?
Easy peasy! Just email or call us, and we'll halt the service whenever you'd like.
Why can't I schedule a specific appointment time?
Why can't I schedule a specific appointment time?
We clean many homes daily, and each one is unique! We offer a preferred time window instead of a specific time, but feel free to reach out with special requests!
Will my house be inspected after every clean?
Will my house be inspected after every clean?
Our Quality Control Inspectors might visit your home after our team leaves to ensure the highest quality standards.
I have an alarm system. What do I do on days my house is cleaned?
I have an alarm system. What do I do on days my house is cleaned?
Please share your alarm code and steps to disable it, and we can reset it when we leave!
How will I know when the maids are coming?
How will I know when the maids are coming?
We'll send you ETA text messages or notifications from our app when we're on our way!
How do the maids enter my home?
How do the maids enter my home?
You can let them in, hide a key, or share a door code or lockbox code with us!
How can I leave feedback?
How can I leave feedback?
We'd love your feedback after every visit! Share your thoughts via email or our app.
What if I'm not happy with my service?
What if I'm not happy with my service?
Your satisfaction is our top priority! If you're not 100% happy, reach out within 24 hours, and we'll make it right!
How many housekeepers do you send to clean?
How many housekeepers do you send to clean?
Typically 2-3, but we might send more for bigger jobs or special needs!
Do I need to provide supplies?
Do I need to provide supplies?
Nope! We bring all our own supplies and equipment.
Do I need to do anything before the housekeepers arrive?
Do I need to do anything before the housekeepers arrive?
Please pick up clothing, toys, and other household items to make our job more efficient!
Can I request the same housekeepers each visit?
Can I request the same housekeepers each visit?
We'll try our best to send the same team every time, but sometimes life gets in the way!
Do I need to do anything to prepare for a move-out clean?
Do I need to do anything to prepare for a move-out clean?
Please ensure electricity and water are still working, and we'll take care of the rest!
What won't All Clean ATX teams clean?
What won't All Clean ATX teams clean?
We focus on keeping your home comfortable and clean, so we don't typically clean toys, fireplaces, clutter, irons, laundry, or deep oven cleans ( we do a simple elbow grease once over, but leave those deep cleans to specialists) We also avoid cleaning biohazards for health reasons.
Do you use contract labor?
Do you use contract labor?
No way! Our employees are full-time and well taken care of.
Do you pay your employees well?
Do you pay your employees well?
Absolutely! Our staff earns a living wage, full benefits, and bonuses for a job well done!
How else do you take care of your staff?
How else do you take care of your staff?
We organize team-building events, recognize, reward, and celebrate high-quality work. We offer many benefits and resources for employees, and their families both internally and externally.